Refund and Returns Policy

Return Policy

If you are not happy with your purchase, you can return most items for a refund within 2 days of purchase as long as it is still in “sellable condition.” Merchandise must be in original purchase condition to be eligible for refund or exchange. This means the item should be unworn and needs to be in its original packaging. Refunds are only given in the original form of payment. Shipping charges are not refundable for any reason on returns.

Notice

If you are returning a product you must provide proof of payment and the reason for return. If you fail to follow these directions, we will not be able to accept the return and won’t issue a refund.

Can I Exchange An Item?

Our exchanges are processed is very simple. Once your order is validated and proven to be defective, the exchange process begin by ensuring we satisfied and fulfill your request as needed. The exchange process is completed in store. Shipping charges may apply to new orders. If you have any questions, please call our Customer Service Department at 876-906-4199 Monday-Friday 8: 30 a.m. to 4:30 p.m. CST.

How Will I Be Refunded?

Your refund will automatically go back to the original form of payment used for the purchase. In the event you used multiple forms of payment, your refund may be issued across all payment methods used. You cannot receive cash returns on purchases made with a credit card.

How Long Does It Take To Receive My Refund?

Once we receive your return, we inspect your item(s) and then initiate a refund. Our goal is to process your return within three to five business days of receipt. Credits may take up to an additional five business days to post to your account. Given shipping and processing time, the return process can take up to two to three weeks. Final credit to your account depends on the policies of the bank or institution of your original payment method. Please note: refunds do not include shipping costs paid on your original order (if applicable).

Shipping Merchandise

Please make sure that the item(s) you wish to return and our Return Form are included with your return shipment. You may return merchandise using the postal carrier of your choice. Feel free to return the product in the same package we used to send it to you. Postage is not prepaid for returns; you are responsible for paying shipping charges to return products to us. For your protection, we advise that you use a traceable shipping method to send us your return.

The address to send your return to is:
Phase 1 Shop #4, Empire Plaza,
1 Retirement Rd, Kingston 5
Jamaica

If you still have any questions, concerns or comments about our return policy:
Sales@smartchoicesolutionsja.com